Patient Rights and Responsibilities
Medivia Hospital, with its patient satisfaction–oriented approach, guarantees that all individuals have equal, safe, and dignified access to healthcare services.
Patient Rights
Our institution bases its healthcare delivery on patient satisfaction and respect for human dignity. Accordingly, every individual has the right to benefit from healthcare services equally, fairly, and safely. During diagnosis and treatment, patients have the fundamental rights to be informed, to have their privacy protected, to participate in service delivery, and to freely express their opinions.
Throughout the period they receive services, our patients hold both individual and public rights. These rights are safeguarded within both ethical and legal frameworks, aiming to establish a relationship of trust between the patient and healthcare professionals.
Our institution is committed to respecting, protecting, and guiding all patient rights in accordance with the Patient Rights Regulation set forth by the Ministry of Health.
Patients have the following rights while receiving healthcare services:
Access to Services – Every individual has the right to receive healthcare services fairly and equally.
Right to Information – May request clear and understandable information regarding diagnosis, treatment, and service processes.
Choosing and Changing the Healthcare Institution – May select and change the healthcare institution according to their preference.
Knowing, Choosing, and Changing Personnel – May know the healthcare personnel providing services and request a change under suitable conditions.
Requesting a Consultation – May request a second opinion from another physician during the treatment process.
Refusing or Discontinuing Treatment – Has the right to refuse or stop the proposed treatment at their own request (except in emergencies).
Privacy – Personal information and the examination process are kept confidential.
Requesting Priority – May request priority in line with medical necessities.
Consent and Permission Before Medical Interventions – Has the right to give informed consent before any procedure.
Receiving Healthcare in a Safe Environment – Has the right to be treated in physically and psychologically safe conditions.
Fulfilling Religious Requirements – May perform religious practices as far as medical and administrative conditions allow.
Respect and Dignity – Must be treated respectfully, courteously, and in a manner befitting human dignity.
Having a Companion and Receiving Visitors – May have an attendant and visitors within the set rules.
Confidentiality of Medical Information – All health-related information and documents are kept confidential and not shared without consent.
Submitting Complaints, Opinions, and Suggestions – May provide feedback on any aspect of the service process.
Prohibition of Non-Medically Necessary Interventions – Cannot be forced into any procedure that is not medically required.
Prohibition of Euthanasia – The right to life is a constitutional right; euthanasia cannot be requested.
Patient Responsibilities
Patients are required to fulfill the following responsibilities when benefiting from healthcare services:
Comply with all institutional rules and procedures.
Follow rules set by the institution to prevent disturbances such as noise, visitor crowding, or tobacco smoke.
Adhere to all hygiene and prevention measures recommended to prevent the spread of infectious diseases.
Cover diagnostic and treatment costs, and compensate for damages in cases of intentional harm to institutional property or consumables.
Limit the number of visitors at one time, avoid bringing outside food or beverages, refrain from using items belonging to other patients, and follow visiting hours.
Accurately and completely inform staff about complaints, medical history, treatments received, medical interventions performed, and medications used.
Adopt a participatory approach, recognizing their role as part of the healthcare team during diagnosis and treatment.
Attend follow-up appointments at the times set by the physician and provide feedback on the treatment process.
Keep to scheduled appointment dates and times, and promptly inform the relevant units of any changes.
Respect the rights of patients with legal priority, other patients, and healthcare personnel.
Avoid any verbal or physical violence toward healthcare staff.
Report any perceived rights violations or problems to the Patient Rights Unit.
Contact and Application
For detailed information about patient rights, or to share your opinions, suggestions, or complaints, you may visit our Patient Rights Office.
You may also contact us through the following channels:
E-mail: info@mediviahospital.com.tr
Call Center: 0850 222 03 73
We will be pleased to assist you.