Guest Relations
Medivia Health Group offers guest relations and hospitality services with an approach that makes patients and their families feel at home. A comfortable, hygienic, and attentive treatment process awaits you.
Medivia Hospital values not only the treatment process but every moment patients and their relatives spend in the hospital. The Guest Relations and Hospitality Services department brings this approach to life, aiming to provide quality service in our hospital.
Guest Relations: Every Patient Matters
Our guest relations team is divided into two groups: Outpatient and Inpatient teams.
Outpatient Team welcomes patients arriving at the hospital, guides them, and accompanies them if needed.
Inpatient Team is responsible for the comfort of patients staying in the hospital, taking care of them personally throughout their admission until discharge.
Thanks to a personalized experience planned for each patient, our patients can reach out directly to our team whenever they need support on any matter.
Hospitality Services
Our Housekeeping Team is responsible for cleanliness, hygiene, and orderliness in the hospital 24/7, including:
Daily room checks and cleaning after patient discharge,
Collection and disposal of waste,
Cleaning of outpatient clinics and common areas, all handled meticulously.
Our Goal: Healthcare with the Comfort of Home
As Guest Relations and Hospitality Services, our goal is to make patients and their relatives feel at home even within the hospital environment and to ensure they leave Medivia Hospital satisfied.