Frequently Asked Questions
In this section, where we clarify the most frequently asked questions about our hospital, you can find detailed information about our services, patient admission processes, companion rules, and much more.
As Medivia Hospital, we have compiled the most frequently asked questions by our patients and their relatives about our hospital for you. The FAQ section below is prepared to help you gain more information about our services.
How can I make an appointment at Medivia Hospital?
You can make your appointments online through our website, by calling our call center, or by visiting our hospital directly.
Is SGK (Social Security Institution) accepted?
Yes, Medivia Hospital is affiliated with SGK. You can receive services in many departments covered by SGK.
How are admission procedures carried out?
After your doctor decides on your admission, you complete the admission procedures with your ID and necessary documents at the Patient Registration Unit. For detailed information, you can visit our “Admission Procedures” page.
Can a companion stay with the patient?
With doctor’s approval and if the patient's condition allows, one companion is permitted. Compliance with companion rules is mandatory.
What are the visiting hours?
Visits are allowed during specific hours every day and may vary by department. For up-to-date information, you can contact our information desk.
Is my private insurance accepted?
You can find a detailed list of private insurance companies we work with on our website. To check if your insurance is accepted, please contact our hospital consultant.
How can I get my test and examination results?
You can collect your laboratory results and imaging reports in person at our hospital or view them online by logging into our system with your Turkish ID number and password.
How can admission be made to AMATEM or Psychiatry services?
Admissions are made only through the relevant outpatient clinic or emergency department with the decision of a specialist doctor. For detailed information on voluntary or involuntary admission procedures, please visit our related clinic pages.