Complaint Policy

Medivia Hospital takes all complaints, suggestions, and feedback from patients and their relatives seriously to improve satisfaction; it conducts a solution-oriented and transparent process.

As Medivia Hospital, we consider feedback from patients and their relatives an essential tool for improving the healthcare services we provide. To enhance our service quality and maintain patient satisfaction sustainably, we take your complaints and suggestions seriously, adopting a solution-oriented and transparent approach.

How to Submit Complaints and Feedback?

You can submit any complaints, suggestions, or satisfaction statements about our hospital through the following channels:

• Suggestion and complaint boxes located within the hospital

• Direct application to the Patient Rights Unit

• Oral notification via the information desk

• Online form on our website

• Phone communication through our call center

Complaint Evaluation Process

• All complaints are registered by the Patient Rights Unit.

• The relevant unit or personnel is assigned to start the evaluation.

• Depending on the seriousness and priority of the feedback, a solution is provided as soon as possible.

• The outcome is communicated back to the complainant.

• All procedures are documented and integrated into the quality management system.

Our Principle: Transparency, Accessibility, Solution-Orientation

Medivia Health Group’s complaint policy is based on an approach where patients can freely express themselves, actively participate in the resolution process, and confidentiality and impartiality are guaranteed.
No patient or relative faces discrimination or adverse treatment because of their complaint.

Continuous Improvement Approach

Thanks to your feedback, we improve our service quality and contribute to the development of our staff.
Every opinion you share is an opportunity for Medivia Hospital to reach higher standards.

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